How Can We Help?
This usually occurs because you’ve saved the RTF from MS word and it’s included unnecessary formatting information, like fonts and themes. in MS Word, before saving, do the following:
- Ensure that you only use a standard 12 pt font: Times New Roman, Helvetica or Arial.
- To ensure you’ve got all the text in the correct font, use CTRL-A to select everything and choose the appropriate font.
- Make sure you aren’t using any large and complex themes. Under the Design menu select “Office” from the Themes drop down in the top left corner.