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This usually occurs because you’ve saved the RTF from MS word and it’s included unnecessary formatting information, like fonts and themes. in MS Word, before saving, do the following:

  • Ensure that you only use a standard 12 pt font: Times New Roman, Helvetica or Arial.
  • To ensure you’ve got all the text in the correct font, use CTRL-A to select everything and choose the appropriate font.
  • Make sure you aren’t using any large and complex themes. Under the Design menu select “Office” from the Themes drop down in the top left corner.
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